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News Item New SaaS for ITSM Upgrade Fall 2009 Release to Help Improve IT Service Quality and Information Usability EMEA Executive Briefing and User Conference --, the pioneer of modern SaaS for IT service automation, today announced details of the Fall 2009 release scheduled for Sept. 25, 2009. The new features are designed to help IT service management (ITSM) organizations improve IT service quality based on immediate customer feedback gained through interactive knowledge management and customer satisfaction surveys.

The Fall 2009 release will help ITSM organizations better consume and display IT service data through graphical timeline charts and pivot-table reporting. In addition, continues to provide consumer Web-inspired functionality to IT organizations with improvements to its employee self-help Web content management system, more global search, and more one-click UI controls. customers will automatically receive the new Fall 2009 release functionality on Friday, Sept. 25 while most are home for the weekend. All customer application customizations will be preserved through the update process. To provide customers with the latest in ITSM technology, delivers three major releases per year as part of the customer's subscription license.

Highlights of the Fall 2009 release include:

New knowledge management - Knowledge in is now more searchable and relevant and further promotes efficient IT self-service. Multiple points of knowledge feedback integrate with the reporting engine for continual IT service measurement. 

More Stories By Salvatore Genovese

Salvatore Genovese is a Cloud Computing consultant and an i-technology blogger based in Rome, Italy. He occasionally blogs about SOA, start-ups, mergers and acquisitions, open source and bleeding-edge technologies, companies, and personalities. Sal can be reached at hamilton(at)